Frequently Asked Questions
Welcome to Home2Market’s frequently asked questions section. These questions and answers come from real estate professionals like you. We hope you find them helpful.

Please let us know if you encounter any problems or have any suggestions by emailing support360 (at) Home2Market.com.

Virtual Tours

How much do your virtual tours cost?
When you provide the photos, your Self-Service Virtual Tour costs only $24.95. Depending on your location, you may be able to purchase a Photographer-Assisted Virtual Tour with professional photography services. Photography services are based on the photographer’s base rate plus the cost to travel to the location.
To check a photographer’s cost and availability:
1. From the Home page, click Login.
2. Enter your email address and password, then click Login. To create a new account, click
New User.
The My Listings page appears.
2. Click Order Now.
3. Beneath the Photographer Assisted heading, enter the zip code and the square footage of
the home, then click Next.
4. Select the size of the package you want to order, then click Next.
The pre-selected package is recommended for your home size. However, you may order any package.
5. Select a photographer.
If you’d like the photography to take place at dawn or dusk, select Twilight Photography.
The total price for the selected photographer appears in red on the right.
6. Select a date for your photo shoot.
To view the photographer’s availability, click the Date field.
Green indicates the days on which the photographer is available.
How many photos do I get with my virtual tour?
We have 4 packages, each with different amounts of virtual (moving) and still photos:

Can I preview my Photographer-Assisted Virtual Tour before it’s finished and assist with the production?
No. However, you may make changes to your tour afterwards, such as adding or deleting photos, changing the order of photos, and adding descriptive text to photos.

What is your turnaround time?
For Self-Service Virtual Tours, our turnaround time depends on how quickly you can upload your photos, build the tour, and enter the property information and features. Experienced users can do this in as little as 15 minutes; beginners should take about 30 minutes. After you have built your tour and entered the property information and features, you may activate your tour at any time.

For Photographer-Assisted Virtual Tours, you will receive an email notification when your photos are ready and we have built your tour. Your Home2Market photographer will have your tour ready within 24 business hours of your photo shoot day – guaranteed. The 24-hour period begins at 8 p.m. on the day the photos were taken.

Do you add the virtual tour to the MLS for me?
No, at this time we only provide you a tour link which you may add manually to your MLS.

Can I add the virtual tour to Realtor.com?
Yes. This option is available for your virtual tour for an additional fee. Non-showcase listings are posted for $25. Showcase listings are linked for free.

Please contact Realtor.com to inquire about showcase status for your listings, or view the following page for more information: http://solutioncenter.realtor.com/Agents/ShowCaseListing.aspx.

To add an active virtual tour to Realtor.com:
1. From the Home page, click Login.
2. Enter your email address and password, then click Login.
The My Listings page appears.
3. Click Edit for the tour you’d like to add to Realtor.com.
4. Click Links, then click Link this tour to Realtor.com.

Can I submit the virtual tour to any other Web sites?
Yes. You may submit your virtual tour to Google Base, Trulia, and/or Zillow:
1. From the Home page, click Login.
2. Enter your email address and password, then click Login.
The My Listings page appears.
3. Click Edit for the tour you’d like to add to Realtor.com.
4. Click Links, then click Submit this tour to Google Base, Submit this tour to Trulia, and/or
Submit this tour to Zillow.
In addition, you may manually add your tour to any site of your choosing by cutting and pasting the tour link. We email the tour link to you when your virtual tour is complete.
Can I get my virtual tour on a CD-ROM?
At the present time, we do not provide this option.

Are your virtual tours hosted on your Web site or mine?
The virtual tour is hosted on our Web site. When your virtual tour is complete, we provide you with a link that can be added to your Web site or other online marketing channels.

Can I link my Web site(s) to the virtual tour?
Yes. When your virtual tour is complete, we email you a link that can be added to your Web site(s).

What is the My Listings page?
The My Listings page displays all of your virtual tours, both active and inactive. Simply add a link from your personal Web site to your My Listings page, and you’ll never have to worry about keeping your featured listings up-to-date with photos and content.

Do you offer listing domain name registration (ie. www.123anystreet.com)?
At the present time, we do not provide this option.

Can I transfer a virtual tour to another agent?
At the present time, we do not offer the option to transfer tours between agents. If it is permissible in your area, a new agent may purchase a Self-Service Virtual Tour and then upload the tour photos.

Is there a fee to keep my virtual tours active?
Virtual tours remain active for one year and may remain active for $9.99/year thereafter.

What is the Property Description?
On the Property Info page, you may enter and save a Property Description. The Property Description is displayed on the bottom area of your tour for all scenes (photos) for which you have manually entered a description. It can be several paragraphs long.

What is your cancellation policy?
Cancellations of photography appointments must be made at least 24 hours in advance. Cancellations made less than 24 hours in advance are subject to an automatic cancellation fee. Please see our terms and conditions for more information about cancellations and rescheduling photography appointments.

How do I set up and activate a Self-Service Virtual Tour?
To set up and activate a Self-Service Virtual Tour, you must first purchase and build your tour.
To purchase a Self-Service Virtual Tour:
1. From the Home page, click Login.
2. Enter your email address and password, then click Login. To create a new account, click
New User.
The My Listings page appears.
2. Click Order Now.
3. Beneath the Self Service heading, click Next.
4. Enter the Listing Information, then click Continue.
5. Select Professional Voiceover (optional), then click Continue.
You may add a Realtor.com link or create a Professional Flyer after tour activation.
6. If you already have a credit card on file, click Pay Now to use it. Otherwise, click Use a Different Card, enter the required information, and click Continue.
If you do not have a card on file, enter the required information, then click Continue.
Your tour purchase is complete.
To build your tour:
1. After you purchase your tour, click the link provided to go to the Tour Builder.
If you decide to build your tour at a later time, you may access the Tour Builder by clicking My Listings and then clicking Edit for the desired listing.
2. On the Tour Builder page, you may:
• Upload Photos: Click Upload Photos and select the photos you’d like to upload from your computer.
The photos will appear in the Scene Manager box.
• Drag and drop the photos to rearrange the order in which they will display in the tour.
• Click a photo to edit its Scene Name and Scene Description. Enter the information in the Scene Info box, then click Save. (If you do not edit this information, the description will default to the Property Description entered on the Property Info page.)
• Preview Your Tour: Click Preview to view the virtual tour as it will appear to the public. From the preview area, you can also select a customized background.
• Activate Your Tour: Once you have completed all other steps, click Edit in the Tour Activation box, select Active, then click Yes.
• Change the Sale Status: Click Edit in the Sale Status box, and select For Sale, Pending Sale, or Sold. Click Yes to save your changes.
• Schedule an Open House: Click Edit in the Open House Date box, select the Date, Start time, and End time, then click Save.
• Add Background Music: Click Edit, then select tour music from the list.
To hear a sample of any type of music, click the play symbol.
• Add Professional Voiceover: If you purchased this option, click Edit to enter the voiceover text, then click Submit and Yes.
Once submitted, the text cannot be changed. You will be notified via email when your voiceover is ready.
3. Click Property Info. On the Property Info page, you may:
• Enter the Tour Title and Property Description, then click Save.
• Adjust the Listing Address, then click Save.
(Uncheck the Show address in tour box if you do not want the Listing Address to appear in your virtual tour.)
• Enter the Property Details, then click Save.
4. Click Features. On the Features page, select the boxes for the features relevant to your property, then click Save and OK.
How do I set up and activate a Photographer-Assisted Virtual Tour?
To set up and activate a Photographer-Assisted Virtual Tour, you just need to purchase the tour. You will receive an email notification when your photos are ready and we have built your tour. If desired, you may use the Tour Builder page to make changes to your tour afterwards, such as uploading or disabling photos, rearranging the order in which photos display in the tour, and adding names and descriptions to photos.
To purchase a Photographer-Assisted Virtual Tour:
1. From the Home page, click Login.
2. Enter your email address and password, then click Login. To create a new account, click
New User.
The My Listings page appears.
2. Click Order Now.
3. Beneath the Photographer Assisted heading, enter the zip code and the square footage of
the home, then click Next.
4. Select the size of the package you want to order, then click Next.
The pre-selected package is recommended for your home size. However, you may order any package.
5. Select a photographer.
If you’d like elevated photos of the home, especially useful for homes on hills or large estates, select Aerial Photography.
If you’d like the photography to take place at dusk, select Twilight Photography.
The total price for the selected photographer appears on the right.
6. Select a date for your photo shoot.
To view the photographer’s availability, click the Date field.
Click a date in the calendar that appears.
Green indicates the days on which the photographer is available.
7. Enter a message for the photographer (optional), then click Next.
8. Enter the Listing Information, then click Continue.
9. Select Professional Voiceover (optional), then click Continue.
You may add a Realtor.com link or create a Professional Flyer after tour activation.
10. If you already have a credit card on file, click Pay Now to use it. Otherwise, click Use a Different Card, enter the required information, and click Continue.
If you do not have a card on file, enter the required information, then click Continue.
Your tour purchase is complete.

Editing Agent Profile or Listing Information

How can I edit my agent profile information?
You can edit your profile information at any time. To do so:
1. Log in to your Home2Market account.
2. Click My Profile.
3. For each page (Personal Information, About Me, Login, Billing, and Membership), enter the desired information, then click Save.

How do I edit the listing’s details and price?
To edit the Listing Address and Property Details:
1. Log in to your Home2Market account.
2. Click My Listings.
3. Locate the listing you want to edit, then click Edit.
4. Click Property Info.
5. In the Listing Address box, edit the listing address, then click Save.
6. In the Property Details box, edit the property details, then click Save.
To edit the listing’s features:
7. Log in to your Home2Market account.
8. Click My Listings.
9. Locate the listing you want to edit, then click Edit.
10. Click Features.
11. Edit the Indoor and Outdoor features, then click Save and OK.

How do I edit the listing’s sale status?
To edit the Sale Status for your listing:
1. Log in to your Home2Market account.
2. Click My Listings.
3. Locate the listing you want to edit, then click Edit.
The Tour Builder page appears.
4. Click Edit in the Sale Status box, and select For Sale, Pending Sale, or Sold.
5. Click Yes to save your changes.

The listing was off the market and is now back on. How do I add the tour the MLS?
If a new MLS number was generated, then you may need to update the virtual tour information to include it. To do so:
1. Log in to your Home2Market account.
2. Click My Listings.
3. Locate the listing you want to edit, then click Edit.
4. Click Property Info.
5. In the Property Details box, edit the property details, then click Save.

What is a Premium Membership? How do I upgrade to one?
A Premium Membership enables you to create unlimited number of Self-Service Virtual Tours for a low monthly fee of $29.95. If you decide to use one of our photographers, then you need to pay only for the photographer. You will be billed for the membership on a monthly basis.

To upgrade to a Premium Membership:
1. Log in to your Home2Market account.
2. Click My Profile.
3. Click Membership, then click Purchase premium membership for $29.95.
4. If you already have a credit card on file, click Pay Now to use it. Otherwise, click Use a Different Card, enter the required information, and click Continue.
If you do not have a card on file, enter the required information, then click Continue.
Your tour purchase is complete.

Photography
How long will the photographer stay for the shoot?
The amount of time a photographer stays at a shoot depends on the package you choose. Approximate times are as follows:

• Stills only: 15 minutes
• Small Tour: 30 minutes
• Medium Tour: 45 minutes
• Large Tour: 60 minutes

Please allow your photographer enough time to get the photos by having the house clean and free of occupants. Properly prepared homes always yield better photos. It is recommended that you arrive 10 minutes prior to the scheduled shoot time to ensure that the house is staged, clean, and well lit before the photographer arrives.

How do I purchase additional photos or contact my photographer?
To purchase additional photos:
1. Log in to your Home2Market account.
2. Click My Listings.
3. Locate the relevant listing, then click Edit.
The Tour Builder page appears.
4. Click Photographer.
5. Click Purchase Additional Photos.
Do one of the following:
• If you’d like to purchase additional still photos, enter the number of stills you wish to purchase (a quantity of 1 yields 10 stills), then click Update and Continue.
• If you need the photographer to reshoot the property, select a complete package, then click Continue.
6. If you already have a credit card on file, click Pay Now to use it. Otherwise, click Use a Different Card, enter the required information, and click Continue.
If you do not have a card on file, enter the required information, then click Continue.
Your purchase is complete.
To contact your photographer:
1. Log in to your Home2Market account.
2. Click My Listings.
3. Locate the relevant listing, then click Edit.
The Tour Builder page appears.
4. Click Photographer.
Your photographer’s photo, phone number, and email address appear.
5. To send your photographer a message through the Home2Market system, click Send Message.
6. Type your message, then click Send.
Your photographer’s reply will appear in the Message section of the Photographer box.
What type of camera do you use? Do you use a video camera?
We do not use a video camera in the development of our virtual tours. Whether the photos are taken by you or Home2Market, we create all of our virtual tours with standard digital photos. Our panoramic photos are taken by stitching together a series of digital photos, which gives the effect of a movie-like tour.

When Home2Market takes the photos, do I get high-resolution copies?
Yes. When you hire us to photograph a property, we provide the most representative high-resolution and low-resolution photos. You can use the high-resolution photos for your magazine advertisements, postcards, and flyers. The low-resolution photos are perfect for the MLS, Realtor.com, and other internet marketing Web sites.

How do I get my photos from you?
Within 24 hours of the photo shoot, you can download your low- and high-resolution photos from the Home2Market Web site. To download your photos:
1. Log in to your Home2Market account.
2. Click My Listings.
3. Locate the listing for which you want to download photos, then click Edit.
The Tour Builder page appears.
4. Click Download Photos.
5. For each photo you’d like to download, click Large (for print) or Small (for Web).
6. Name the file and save it to the location of your choice.

How long are my photos available for download?
All photos are available for one year.

Can I take my own photos?
Absolutely. We have made our Self-Service Virtual Tours so easy to create that anybody who can take photos with a digital camera and upload them to a computer can easily build a tour using our system.

Should I take vertical or horizontal photos? Does it matter?
Either will work, but horizontal photos are preferable. Vertical photos may be treated as panoramic (moving) photos and would scroll up and down in the virtual tour viewer.

What pixel width or size dimensions do you prefer?
We prefer dimensions of 1600×1200 pixels.

How do I get my photos to you?
To upload photos for a listing:
1. Log in to your Home2Market account.
2. Click My Listings.
3. Locate the listing for which you want to upload photos, then click Edit.
The Tour Builder page appears.
4. Click Upload Photos and select the photos you’d like to upload from your computer.
The photos will appear in the Scene Manager box.
How long will it take to upload my photos?
Depending on the resolution, photo upload times may vary. Ten low-resolution photos upload within a few minutes; high–resolution photos take longer to upload. If you want faster upload times and are not printing flyers at high resolution, we recommend you shoot your photos at lower resolution (1600×1200 pixels is high enough), as this will give you significantly faster upload times.

I want to upload my logo and photo. What file types can I use?
At the present time, we accept only JPG format.

Can you enhance or touch-up my photos?
Yes, but only if the photo is deemed by Home2Market to be of subpar quality, due to the fault of one of our photographers (too dark, improper color balance, etc). We do not remove items from scenes (photos) such as garbage cans or items that should have been removed in the staging process.

Once completed, can I add, rearrange, or delete photos in the virtual tour?
Yes. You can add, rearrange, or delete the photos in your virtual tour at any time.
To add photos:
1. Log in to your Home2Market account.
2. Click My Listings.
3. Locate the listing for which you want to upload photos, then click Edit.
The Tour Builder page appears.
4. Click Upload Photos and select the photos you’d like to upload from your computer.
The photos will appear in the Scene Manager box.
To rearrange photos:
1. Log in to your Home2Market account.
2. Click My Listings.
3. Locate the listing for which you want to rearrange photos, then click Edit.
The Tour Builder page appears.
4. In the Scene Manager box, drag and drop the photos to rearrange the order in which they will display in the tour.
To delete photos:
1. Log in to your Home2Market account.
2. Click My Listings.
3. Locate the listing for which you want to delete photos, then click Edit.
The Tour Builder page appears.
4. In the Scene Manager box, click the photo you’d like to delete.
5. In the Scene Info box, click Delete, then click Yes.

What is twilight photography?

Twilight photography takes place during the last 30 minutes of sunlight, providing optimum lighting conditions for interior and exterior photographs. View properties and luxury homes with dark interior accents, oversized rooms, and large windows should consider night photography.

What is aerial photography? How do you do that?
Aerial photography is done with a camera mounted on a tall pole, not with airplanes or helicopters. Only offered by select photographers, this option is great for homes on steep lots, with large yards, or tall homes that have limited shooting area in the front (which helps to avoid taking “towering” photos that often make the home appear as though it is tilting).

What if you don’t have a photographer in my area?
You can take the photos, or you may seek out a professional to shoot the photos for you. Once a professional shoots the photos and transfers them to you, then you may upload them and build your tour. We are always looking for talented photographers and offer the most competitive rates anywhere (Home2Market photographers make their own prices, based on their skill, experience, and travel time). We offer special customer incentives for photographer referrals – please contact us for details: support360 (at) Home2Market.com.

Can I add descriptions to tour scenes?
Yes, you may give each tour scene (photo) a unique name and description. To do so:
1. Log in to your Home2Market account.
2. Click My Listings.
3. Locate the listing for which you want to provide photo descriptions, then click Edit.
The Tour Builder page appears.
4. In the Scene Manager box, click the photo you’d like to describe.
5. In the Scene Info box, enter the Scene Name and Scene Description, then click Save.
(If you do not edit this information, the description will default to the Property Description entered on the Property Info page.)

Tour Options

How much does it cost to create a flyer?
We offer a flyer creation service that is free with the purchase of a virtual tour. Once created, flyers are available in PDF.

How do I build a flyer?
You can build a flyer with the photos and information from your virtual tour. To do so:

1. Log in to your Home2Market account.
2. Click My Listings.
3. Locate the listing for which you want to build a flyer, then click Edit.
The Tour Builder page appears.
4. Click Flyer Builder.
5. Click Create New.
6. Select a template.
7. In the Colors box, select a template color.
8. Click the photos on the left to drag and drop them onto the flyer.
9. Click in any text box to edit the text on the flyer.
10. To view your flyer, click Preview.
Click Create Flyer.
11. Under the Existing Flyers heading, click the arrow symbol to view and save your flyer in PDF, or click the delete symbol to delete your flyer.
Can I add voiceover to my virtual tour?
Yes. You may select Professional Voiceover on the Options page when you are purchasing your virtual tour. Tour voiceovers play one time throughout the tour and are not dependant on scenes (photos). After purchase this option, click Edit in the Voiceover box on the Tour Builder page to enter the voiceover text. When finished, click Submit and Yes. Once submitted, the text cannot be changed. You will be notified via email when your voiceover is ready.

Can I choose my own music?
Yes, we offer a wide variety of contemporary music to accompany your virtual tour.

How do I view my tour statistics?
Once your tour is active, you may view the number of visitors and referral links it has received. You may also email yourself a copy of a weekly report. To do so:

1. Log in to your Home2Market account.
2. Click My Listings.
3. Locate the listing for which you want to view statistics, then click Edit.
The Tour Builder page appears.
4. Click Statistics.
In the boxes that appear, you may:
• Send a Weekly Report: Check the box next to your email address to send yourself a weekly report, and/or check the other box and enter the seller’s email address to send him/her a weekly report.
• View Tour Statistics: View the number of visits your tour has received in the past week or weeks, and view the Web sites who have provided links to your tour and the number of referrals they have generated.